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From 1st May all telephone calls to and from the Practice will be recorded for Training and Monitoring Purposes

Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent body for healthcare, adult social care and the operation of the Mental Health Act 1983 in England only. Registration with the CQC is the legal licence for all health and social care providers, including GP practices, to operate and all GP practices were legally required to register with and publish their Statement of Purpose by 31st March 2013 (see below our Statement 15).

As part of the registration process we need to declare compliance with the regulations that underpin the CQC’s main 16 Essential Standards of Quality and Safety for the regulated activities we provide and we will be monitored by the CQC and, on occasion, asked to demonstrate our compliance either as part of a planned or a responsive review. Reviews are carried out by a local CQC Compliance Inspector and a planned review is a full check of how we meet the CQC’s 16 essential standards and will happen at least once every two years. A responsive review is not a full check of compliance with the 16 essential standards. Instead it targets any area(s) of concern and the standards to which they relate. As part of their information gathering process the CQC representatives may contact patients and their relatives or carers.

Rainford Health Centre has a long tradition of providing high quality and safe care to all its patients and, as a result, our patients already experience excellent outcomes. The existing focus on quality and safety which we have in place means we have little doubt that we fulfil and can evidence that we meet the requirements of the Care Quality Commission’s Essential Standards by what we already do.

Statement 15
Leaflet on CQC

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