Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Patient Communication Update
- New
10/06/2020
Please read through the Patient Communication document for the most recent updates affecting the practice. Read more
St Helens Wellbeing Service
12/05/2020
Video Consultations – Patient Information
24/04/2020
Guide to video consultations with your doctor
30/03/2020
Vulnerable/high risk patients during Coronavirus/Covid-19 outbreak
30/03/2020
Important Information
23/03/2020
Sick notes for self-isolation of people without symptoms
19/03/2020
Telephone triage system for appointments
16/03/2020
Online appointment booking temporarily suspended
11/03/2020
Coronavirus and returning travellers
06/03/2020
Eating Disorder Awareness Week
05/03/2020
CORONAVIRUS ADVICE FROM NHS111 ONLINE
31/01/2020
Stay well this Winter
11/12/2019
St Helens Shared Care Record
17/09/2019
Flu
11/09/2019
Blood Results - Please ring the surgery on 01744 882855 between 14:00 and 17:00, 3 working days following your blood test
01/05/2019
Telephone Lines Update from 1st May
01/05/2019
We’re looking for additional PPG members
09/04/2019
Weekend and Evening Appointments
08/04/2019
Hay Fever
03/04/2019

Rainford Health Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Rainford Health Centre

News

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Rainford Health Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Rainford Health Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):