Appointments

How Do I Make an Appointment?

To make an appointment please visit our consulting room. 

Doctors’ surgeries are by appointment during the following hours:

Morning Surgeries: 09:00 to 11:10 Monday to Friday

Evening Surgeries: 14:00 to 18:10 Monday to Wednesday and Thursday and Friday 14:00 to 19:00

Requests for appointments can be made by phone or in person at the Health Centre between 08:00 and 18:30 Monday to Friday.

You can also register with the practice for online services and this will enable you to book and cancel appointments at your convenience, even when the surgery is closed.

If you cannot attend an appointment for any reason please ring and tell reception or inform us via our online form as soon as possible in order for us to give the slot to someone else.

We try to offer an appointment within 48 hours whenever possible. If you feel you must be seen urgently please tell the receptionist. You will then be asked to come to the next surgery and will be fitted in as soon as possible. In order that we can maintain this system we ask you do not insist on an urgent appointment unless you are in significant discomfort or you feel your illness is potentially dangerous. Patients who abuse this system will be challenged.

Urgent Appointments

Urgent appointments are to discuss one pressing problem. The time allocated for these appointments is shorter than a routine appointment and this are factored in to the doctor’s busy schedule. The doctor will not issue repeat medication, discuss lab results or hospital letters, discuss any other correspondence from the practice or impending referrals / reports. These are seen as routine work and as such should be booked in to a normal appointment.

We regret that we cannot guarantee that you will see a particular doctor if you attend as a matter of urgency. For routine appointments you may consult the doctor of your choice.

Please note that we are a training practice and we offer appointments with our Specialist Trainee doctors. These are fully qualified doctors who are training in primary care for periods of 6 to 12 months (see website pages Staff – Doctors – GP Registrars). They are fully supported by their respective trainer throughout their time here. If you feel that your problem is of a more complex nature or a long term condition you may feel it more appropriate to book with a substantive member of the team just to aide continuity. However, these Trainee doctors are the GPs of tomorrow and do need to gain experience in all aspects of primary care

Evening and Weekend Appointments

Please see our page on Evening and Weekend Appointments for more information about this service.

Book Appointments Online via Patient Access

Please note: You must register first with the surgery to use the online appointment booking service. Appointments with the Nurse and Healthcare Assistant are NOT available to book online.  Please call the Surgery on 01744 882855 to book an appointment with the Nurse or Healthcare Assistant.

Extended Hours

The Practice offers extended hours appointments here at Rainford Health Centre on a Thursday and Friday evening up until 19:00. These are both doctor and nurse appointments. These appointment are available primarily for our patients who work and cannot attend during the day. We also host improved access appointments. Please contact reception if you wish to book one of these appointments.